Digital Transformation and Organizational Resilience: Post-Pandemic Management Lessons from Latin America
Abstract
The COVID-19 pandemic accelerated the need for digital transformation in Latin American organizations as a strategy to ensure operational continuity and build resilience in uncertain environments. This article analyzes the impact of digital transformation on organizational resilience through a quasi-experimental study conducted with 60 organizations in Colombia, Mexico, and Peru. By comparing an experimental group that implemented a structured digital strategy with a control group that maintained traditional practices, changes in anticipation, adaptation, and organizational learning were evaluated. Results show significant improvements in the experimental group, with strong positive correlations between digital maturity and resilience. Based on these findings, the article proposes the Resilient Innovation Model for Latin America (MIRAL), which integrates four key dimensions: continuous digital training, transformative leadership, adaptive governance, and inclusive technological infrastructure. This model offers a strategic guide to strengthen resilient capacities in post-pandemic and emerging contexts.Downloads
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